Archive for March, 2010
The importance of a team
Wednesday, March 31st, 2010
About a week ago our company was really buried with one project in particular. We had a goal of completing the project for the general contractor by a certain date. By about 2 o’clock that day it was apparent we were a little off schedule. Another project was also at a critical time for completion. I could sense some frustration on one of my employees regarding the progress.
I had planned to be away from the project the remainder of the day for estimating. I made a decision at that point in time to put my work clothes back on and pitch in a hand. Once I arrived and everyone rallied together the mood really picked up steam. It became apparent that we would meet our goal. We all laughed and worked diligently until 7:30pm.
While this may seem like an irrelevant blog to the field of hardwood floors in general, it is a window of insight to the inner workings of our company. I have the greatest employees who always rally and pull through for me. There is real unity in our company and is the keel that guides our craftsmanship.
Tags: hardwood floor contractor, hardwood floor professional, portland oregon hardwood contractor
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Customers are the best judge
Sunday, March 21st, 2010
We often get asked about dustless sanding by many customers. We are known for using this technology and use it on jobs as much as possible. The system really does work amazingly and I can “pitch” that all day. It is much better when the observation comes from someone other than me because third party objective review is the strongest voice. We have reviews on the web at sites like Yelp. What’s even better is when you have a client send a small note in an invoice without us asking for a review. Here is a scan of the small Post-It note that we got from our client Shawn in a payment recently. It makes our day to know we are doing our job and people really feel value to our service!
Tags: dustless refinishing, hardwood refinishing
Posted in Dustless Hardwood Refinishing, Hardwood floor Portland, Hardwood floor refinish, floor refinishing portland oregon, portland floor | No Comments »